eNPS is an online platform provided by NPS Trust for enabling individuals to
open his/her Individual Pension Account under NPS (Tier-I & Tier-II) and also facilitate the new or
existing subscribers to make initial or subsequent contributions respectively to their Individual
Pension Account under NPS using net-banking and debit/credit cards. eNPS does not facilitate
enrolment of individuals under Atal Pension Yojana / NPS Lite.
An individual having net-banking facilities enabled with his/her bankers can
his/her Individual Pension Account under NPS by choosing any one of the following options:
detailed Process, kindly refer the eNPS SOP.
By providing Aadhaar details
By providing PAN details and KYC details as recorded with the Bank
in which he/she maintains his/her bank account and that Bank is empaneled in eNPS.
The details of subscribers are maintained in the CRA system with the PRAN being
used to identify all transactions related to a subscriber. The following types of changes may be
made by the subscribers:
Commercial Transactions changes – i.e., changes which have a financial
implication impact on the subscriber's accumulated pension wealth. These include:
For the detailed process, kindly refer the Change Request SOP
Changes in PFM/Scheme/Investment Option/ Asset allocation
One Way Switch
Inter Sector Change Request
Non-Commercial Transactions changes – i.e., Changes in personal
etc. These include:
Name, Address, Email and Phone no/Bank Account
Change in Signature/Photo
PRAN Reprint Request
IPIN/TPIN Reset request
Duplicate SOA Request
Subscriber contribution upload
On collection of contributions from Subscribers, the Nodal Office
(POP/PAO/DTO/DTA/Aggregator/CHO/CBO) will upload the Subscriber Contribution File (SCF) into the CRA
System in a pre-defined format. Once the file is successfully uploaded in CRA system, the CRA system
will generate a Transaction ID for each file. After successful completion of this upload, each
entity should perform funds transfer to the Trustee bank.
“Grievances or complaint” includes any communication that expresses
dissatisfaction, in respect of the conduct or any act of omission or commission or deficiency of
service on the part of an intermediary under NPS. Grievance is different from enquiry as enquiry is
any communication from a subscriber/entity for the primary purpose of requesting information about
the National Pension System.
CRA has developed a Central Grievance Management System (CGMS) in which
grievances by multiple stakeholders will be logged at the CRA. A Central Grievance Management System
is required to gather, resolve and record various types of grievances raised by different
entities/stakeholders of the CRA system. In order to raise any grievance, an entity needs to be
registered and be in an ‘active’ state in the CRA system. CGMS aims to provide a timely and seamless
framework for handling grievances to protect the interests of the stakeholders of the National
Pension System and for ensuring effective resolution of grievances.
For the detailed process, kindly refer the Grievance Redressal SOP
Upon Death – The entire accumulated pension wealth (100%)
paid to the nominees/legal heir(s) of the Subscriber and there would not be any purchase of
Exit from NPS Before the age of Normal Superannuation – At
of the accumulated pension wealth of the Subscriber should be utilized for purchase of an
annuity providing the monthly pension of the Subscriber and the balance (maximum 20%) is paid
a lump sum to the Subscriber.
Tier II account – Subscribers can withdraw their accumulated wealth in Tier
account at any point of time. If a Subscriber has a Tier II account, Withdrawal for tier II will
automatically happen if Tier 1 Exit request (except partial Withdrawal) has been received. Both
accounts will be settled separately and as per instructions available in the account (in case
are different Nominees / bank accounts) Partial Withdrawal – This is allowed under special
circumstances. For the detailed process, kindly refer the Withdrawal SOP
Errors might occur during the contribution upload by Nodal Offices or in
acknowledgement of funds receipt by Trustee Bank. The purpose of Error Rectification Module is to
enable rectification of these errors by the Nodal Offices or Trustee Bank directly in the CRA
system, so that settlement process is carried on correctly.
'Nodal Office', in this context, would mean - PAO (Central Government), DTO
(State Government) or POP-SP, depending on the NPS model/sector.
The following are the general instructions for the Error Rectification process.
For the detailed Process, kindly refer the SOP- Error
Physical requests will not be entertained from the Pr.AOs/PAOs
(or equivalent offices). The uploading office has to put a request in the CRA system.
Error Rectification will be an activity with Maker--Authorizer
concept. The uploading office has to put a request in the CRA system. There will be "maker-"
concept at the uploading office level. The request would be authorized by the overseeing
office (Pr.AO/DTA/POP or the equivalent office) before it is accepted at CRA for
As the whole process requires shifting of
transactions/units/redemption from subscriber account, a complete audit trail will be kept in
Subscriber is required to make at least one contribution transaction
in a financial year.
Minimum amount per contribution is Rs.500/-. This requirement does
not apply to Government/Corporate subscribers.
A minimum contribution of Rs.1000/- should be maintained under Tier
I account in each financial year.
There is no minimum contribution requirement for Tier II account.
If a Tier I for a PRAN is frozen, the Tier II account is also kept
in “Freeze” status even if it meets the required criteria.