• Government Subscriber: Administrative center enacting as Nodal Office would deduct Subscriber contribution from the salary (@ 10% of basic salary + dearness allowance) and transfer to the uploading entity along with the employer’s contribution.
• Corporate Subscriber: Corporate Head/Branch Office enacting as Nodal office may deduct Employee Contribution from the salary and transfer to the associated POP along with the employer’s contribution.
• Individual Subscriber: Subscriber can deposit the contribution amount to any POP/ POP-SP along with a NPS Contribution Instruction Slip (NCIS) giving details of his/her PRAN or may contribute through eNPS.
• Voluntary Contribution: Subscriber from all sectors may contribute directly for the voluntary contribution under NPS through eNPS using the link- https://enps.kfintech.com.
• eNPS : eNPS is an online platform where a subscriber can register, generate a PRAN and contribute to his /her PRAN. The subscriber can also open a Tier I & Tier II account through eNPS
• Tier II: Under Tier II account all the aforesaid Subscribers may contribute through mapped Nodal Office, any POP or eNPS.

​CRA has developed a Central Grievance Management System (CGMS) in which grievances by multiple stakeholders will be logged at the CRA. A Central Grievance Management System is required to gather, resolve and record various types of grievances raised by different entities/stakeholders of the CRA system. CGMS aims to provide a timely and seamless framework for handling grievances to protect the interests of the stakeholders of the National Pension System and for ensuring effective resolution of grievances.

Subscriber can raise Grievance against:

• Nodal Office
• CRA
• Annuity Service Provider

Modes to raise Grievance:

• Online
• Call Centre
• Offline (From G1)

To download the KCRA Grievance Redressal Policy click here​

To lodge enquiry/grievance click here​

​​​Submission of FATCA Self Declaration for your PRAN:

• Your PRAN opened under National Pension System (NPS) on or after July 1, 2014 is maintained with KFintech as Central Recordkeeping Agency for NPS.
• NPS Trust has been designated as a Reporting Financial Institution under section 285BA of the Income tax Act, 1961 (‘the Act’) and is required to identify accountholders after carrying out the due diligence process as per Rules 114F to 114H of the Income-tax Rules, 1962 (‘the Rules’).
• NPS Trust has now initiated due diligence process and in the light of the above, you are requested to submit a self-certification (i.e. FATCA/CRS Declaration) to NPS Trust regarding your status under above mentioned income tax rule.
• If you have not provided the FATCA declaration, you are requested to login into our website https://enps.kfintech.com. System will prompt you to submit your FATCA declaration.
• Alternatively, you are requested to download the self-certification form and submit the duly filled up physical self-certification (along with documentary evidence) to CRA with signature.

The format of the self-certification is provided in below link:

FATCA Self Declaration Form ​

• In the event of non-receipt of self-certification by 31 December 2017, the account(s) will be blocked and the transactions by the Subscriber in such blocked accounts would be effected once the duly filled self-certification is obtained.
• The form is required to be submitted to Central Recordkeeping Agency (CRA) for NPS at the following address:
  
  Central Recordkeeping Agency (CRA) – NPS Cell
  KFintech
  Tower – B,
  Plot No 31 & 32, Selenuim Building,
  Financial District, Nanakramguda,
  Gachibowli, Hyderabad – 500 032,
  Telangana, India
• In case you require any clarification or assistance with respect to the above, please contact Ms. Y Swapna Mohanrao at 1800-208-1516.