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FREQUENTLY ASKED QUESTIONS

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All Citizens Government Corporates

    Subscriber

  • eNPS
  • Subscriber Registration
  • Subscriber Contribution Upload
  • Subscriber requests
  • Grievance redressal
  • Withdrawal request
  • Account Maintaince

    Nodal Officer

  • Subscriber Registration
  • Subscriber Contribution Upload
  • Subscriber requests
  • Grievance redressal
  • Withdrawal request
  • Error Rectification Model
  • Account Maintaince

    All Citizens

  • Individuals
  • Other than Individuals
What is eNPS? Who can enroll for NPS through eNPS?
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• eNPS is an online platform (https://nps.kfintech.com/) provided for enabling individuals to open his/her Individual Pension Account under NPS (Tier-I & Tier-II).
• It also facilitate the new or existing subscribers to make initial or subsequent contributions respectively to their Individual Pension Account under NPS using net-banking or debit/credit cards.
• Any individual who is a citizen of India aged between 18 – 70 years (Except Central and State government Subscribers cannot open their Tier-I account.) can open a NPS account through eNPS portal. He/she should have net banking facilities with his/her banker, to use the portal successfully.
What are the models through which individuals can open an online NPS account?
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An individual can start the process of registration by giving any of the following inputs:
1. Aadhaar number OR
2. PAN+KYC Verification by the empanelled POP Bank
What is the procedure for registration through eNPS?
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Subscriber will visit the KFintech website https://nps.kfintech.com/ and can register through Aadhaar Number or PAN.
Through Aadhaar Number:
• If the individual provides Aadhaar number as the starting input, all his/her details like name, address etc. are captured automatically from the Aadhaar data base.
• The subscriber has to fill in all mandatory fields (such as personal details, bank details, nomination details and scheme details) and upload his/her photograph & signature. Subscriber photograph is picked up from the Aadhaar database. If subscriber desires, he/she can change the photograph.
• After completion of these steps, the subscriber is taken to the payment gateway screen, for payment of initial contribution and thereafter, the PRAN is generated.
Through PAN+KYC Verification
• In case the PAN number & Bank name is provided, the subscriber has to enter all his KYC details as per Bank records.
• The subscriber has to fill in all mandatory fields and upload his/her photograph & signature.
• After completion of these steps, the subscriber is taken to the payment gateway screen, for payment of initial contribution and thereafter, the PRAN is generated.
Subscriber will be provided option to do e-sign (through Aadhaar number) for the registration activity. If subscriber uses the e-sign option, he/she is not required to send the physical form to CRA. If subscriber has not done e-sign, subscriber should print the auto-populated form, affix photo, sign it and send it to the CRA within 90 days of generation of PRAN.
To whom should the subscriber send the printout of the filled form? By when should he/she send it?
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If subscriber has not done e-sign, subscriber should print the auto-populated form, affix photo, sign it and send it to the CRA within 90 days of generation of PRAN.
The form should be sent within 90 days from the date of allotment of PRAN to CRA at the following address failing which, the PRAN will be ‘frozen’ temporarily.
Central Recordkeeping Agency,
KFintech ,
Tower – B,
Plot No 31 & 32, Selenuim Building,
Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500 032,
Telangana, India
Should an NRI (Non Resident Indian) subscriber provide any additional information for registration under eNPS?
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In addition to the common steps for registering in eNPS, NRI subscriber should:
• Select the Bank Account Status i.e., Non-Repatriable account or Repatriable account.
• Provide the NRE/NRO bank account details and upload scanned copy of passport.
• Select the preferred address for communication i.e., Overseas Address or Permanent Address (communication at overseas address would entail extra charges).
What will happen if my KYC verification is later rejected by my bank?
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You need to take the print out of the form, affix photograph, sign it and visit the concerned bank branch along with the supporting KYC documents. Subsequently, you need to send the form to CRA after the KYC documents are stamped and verified by the Bank Branch.
Is it necessary to complete the eNPS registration process in one go? Can a subscriber save the information entered and complete the process later?
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The Subscriber can complete the registration process in one go. An Acknowledgement No. is generated when the registration process is initiated. Acknowledgement No. is also sent to registered email ID of the subscriber. Information entered can be saved in between and can be completed at a later date. In order to access the details at a later date, subscriber needs to go to our eNPS website ‘https://nps.kfintech.com/Registration/‘ and click on “Complete Pending Registration” option and provide the “Acknowledgement No”.
I am already a registered subscriber. Can I use the eNPS portal to make my subsequent contributions?
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All existing subscribers (registered through both online and offline mode) can contribute in Tier I & Tier II account. The subscriber should visit https://nps.kfintech.com/ and go to the ‘contribution’ page. Subscriber is required to enter PRAN and DOB details. After authentication using OTP, the subscriber can proceed to the payment gateway and make his contribution.
What other facilities are available on the eNPS portal?
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The subscribers who have been registered under NPS, can use the eNPS portal to login and make the following changes:
1. Change in Scheme Preference
2. Update Address (using Aadhaar number)
3. Update email ID/mobile number
4. View Account Details/Account Statement 5. Reset of I-PIN
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