FREQUENTLY ASKED QUESTIONS

Withdrawal on superannuation (or on attaining the age of 60): The Subscriber can withdraw a maximum of 60% of the pension wealth as lump-sum and is required to transfer a minimum of 40% of the pension wealth to Annuity. Where the accumulated pension wealth is less than Rs.5 lakhs, the entire amount can be withdrawn as lump-sum.
Withdrawal before superannuation (Pre-mature exit) - The Subscriber can withdraw a maximum of 20% of the pension wealth as lump-sum and is required to transfer a minimum of 80% of the pension wealth to Annuity. The subscriber should mention the allocation percentages for the amount to be withdrawn as Lump-sum and the amount to be used to purchase life annuity, in the withdrawal request. Where the accumulated pension wealth is less than Rs.2.5 lakh, the entire amount can be withdrawn as lump-sum.

Withdrawal on superannuation (or on attaining the age of 60): The Subscriber can withdraw a maximum of 60% of the pension wealth as lump-sum and is required to transfer a minimum of 40% of the pension wealth to Annuity. Where the accumulated pension wealth is less than Rs.5 lakhs, the entire amount can be withdrawn as lump-sum.
Withdrawal before superannuation (Pre-mature exit) - The Subscriber can withdraw a maximum of 20% of the pension wealth as lump-sum and is required to transfer a minimum of 80% of the pension wealth to Annuity. The subscriber should mention the allocation percentages for the amount to be withdrawn as Lump-sum and the amount to be used to purchase life annuity, in the withdrawal request. Where the accumulated pension wealth is less than Rs.2.5 lakh, the entire amount can be withdrawn as lump-sum.

For Government sector subscribers, the default annuity contract provides for:
a. Annuity for the life of the subscriber or spouse (if any) - (with provision for return of purchase price);
b. On demise of the subscriber, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
i. living dependent mother of the deceased subscriber and
ii. living dependent father of the deceased subscriber - until all are covered.
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.
A Subscriber who is withdrawing on attaining superannuation, who wishes to opt out of the default option and choose a different annuity contract, shall be required to specifically opt for such option.

For Government sector subscribers who wish to withdraw before attaining the age of superannuation, the default annuity contract applies, which provides for:
a. Annuity for the life of the subscriber or spouse (if any) - (with provision for return of purchase price);
b. On demise of the subscriber, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
i. living dependent mother of the deceased subscriber and
ii. living dependent father of the deceased subscriber - until all are covered.
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.
A Subscriber who is withdrawing on attaining superannuation, who wishes to opt out of the default option and choose a different annuity contract, shall be required to specifically opt for such option.

a. A Subscriber exiting NPS on account of Superannuation can opt for deferring the Withdrawal of his/her lump sum share (maximum 60%) until he/she attains the age of 70 years.
b. In such cases, the subscriber should intimate his or her intention to do so in writing in the specified form at least fifteen days before the attainment of age of superannuation and agree to bear the transaction/maintenance charges levied by all the NPS intermediaries (CRA, PFM etc.) for maintaining the PRAN.

A subscriber will not have the option of deferring the purchase of annuity:
- In case of pre-mature withdrawal or
- In case of withdrawal on attaining the age of 60 or superannuation, if he/she does not intimate his or her intention to do so in writing in the specified form at least fifteen days before the attainment of age of superannuation to the NPS Trust or CRA

In case a subscriber opts for deferment of purchase of Annuity, in case the death of the subscriber occurs before such due date of purchase of an annuity after the deferment, the annuity shall mandatorily be purchased by the spouse (if any) providing for:
i. Annuity for the life of the spouse;
ii. On demise of the spouse, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
1. living dependent mother of the deceased subscriber and
2. living dependent father of the deceased subscriber. (until all are covered)
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.

In case a subscriber opts for deferment of purchase of Annuity, in case the death of the subscriber occurs before such due date of purchase of an annuity after the deferment, the annuity shall mandatorily be purchased by the spouse (if any) providing for:
i. Annuity for the life of the spouse;
ii. On demise of the spouse, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
1. living dependent mother of the deceased subscriber and
2. living dependent father of the deceased subscriber. (until all are covered)
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.

Partial withdrawal of upto 25% of the subscriber’s contribution (not Employer’s contribution) is allowed under certain specific circumstances (eg. Purchase of house, higher education of children etc.) as per the PFRDA regulations, provided the subscriber has been in the National Pension System for atleast 3 years. Such withdrawal is allowed only for a maximum of 3 times during the entire tenure of subscription under the NPS.

Tier-II account shall stand automatically closed at the time of exit of the subscriber from the National Pension System, even if an application so specified for the purpose has not been received from the subscriber, and the accumulated wealth in such account shall be transferred to the bank account provided by the subscriber, while submitting his application for exit from the National Pension System.

A subscriber having a valid and active Tier-II account of the Permanent Retirement Account can withdraw the accumulated wealth either in full or part, at any time. The subscriber should submit a duly filled Form S 12 to his POP-SP for doing so. There is no limit on such withdrawals as long as the account has sufficient amount of accumulated pension wealth to take care of the applicable charges and the withdrawal amount. The form can be downloaded from the CRA website https://nps.kfintech.com.

The subscriber will receive SMS/Email alerts:
- at the time of generation of claim ID
- at the time of acceptance of request
- on closure, intimation of funds transferred to the subscriber's bank account/ASP.
The subscriber and the Nodal Office (DDO/DTO/PAO) can check the withdrawal status at any time, from the CRA Website https://nps.kfintech.com.

Below documents can be accepted as Proof of Identify and Proof of Address:

Sr No.	Proof of Identity (Copy of any one of the given below document)	Proof of Address (Copy of any one of the given below document)
1	KYC Certification - Annexure I [only for Govt. employees and in NPS Lite -GDS subscribers (Department of Posts]	KYC Certification - Annexure I [only for Govt. employees and in NPS Lite -GDS subscribers (Department of Post]
2	Passport issued by Government of India	Passport issued by Government of India
3	Ration card with Photograph	Ration card with Photograph and residential address
4	Bank Passbook or certificate with photograph	Bank Passbook or certificate with photograph and residential address
5	Voter identity card with photograph and residential address	Voter identity card with photograph and residential address
6	Valid driving license with photograph	Valid driving license with photograph and residential address
7	PAN Card issued by Income tax department	Letter from any recognized public authority at the level of Gazette officer District Magistrate, Divisional commissioner, BDO, Tehsildar, Mandal Revenue Officer, Judicial Magistrate etc.
8	Certificate of Identity with photograph signed by a Member of Parliament or Member of Legislative assembly	Certificate of Address with photograph signed by a Member of Parliament or Member of Legislative assembly
9	Aadhaar card / letter issued by Unique Identification Authority of India	Aadhar card / letter issued by Unique Identification Authority of India clearly showing the address
10	Job cards issued by NREGA duly signed by an officer of State Government	Job cards issued by NREGA duly signed by an officer of State Government
11	Photo Identity card issued by Government, Defence, Parliamentary and Police Departments	Latest Electricity/ water bill in the name of the Subscriber/ Claimant and showing the address (less than 6 months old)
12	Ex-Service man card issued by Ministry of Defence to their employees	Latest Telephone bill in the name of the Subscriber / Claimant showing the address (less than 6 months old)
13	Photo Credit card	Latest Property/ house tax receipt (not more than 1 year old)
14	Identity card issued by Central/ State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Colleges affiliated to Universities and Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc.	Existing valid registered lease agreement of the house on Stamp paper (in case of rented / leased accommodation)
15	-	Central/ State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institution for their employees

Some reasons why a withdrawal request could be rejected are:
1. KYC documents (Photo-ID Proof and Address Proof) not attested by DDO/DTO/PAO.
2. Name provided in the Withdrawal form is different from the name provided in the KYC documents (Photo ID and address proof).
3. Address mentioned in the Withdrawal form is different from the Address Proof provided.
4. ‘Date of Retirement’ mentioned on the Withdrawal form does not match with date mentioned on the DDO covering letter. Hence, DDO/DTO/PAO confirmation is required for correct Date of Retirement. 5. Withdrawal fund allocation percentage not provided in the Withdrawal form.
6. Nomination details/Witness (to nomination) details not provided in the Nomination form.
7. Bank Details not provided
8. Photograph is not ‘self-attested’ by the subscriber/claimant.
9. In case of death, Withdrawal request is not submitted by the registered nominee as per the CRA system.

The CRA will: 1. Receive the withdrawal request (online)
2. Process the Withdrawal request as per PFRDA regulations
3. Send instructions to the PFMs for transfer of funds to the Trustee Bank (TB);
4. Send instructions to the TB for transfer of the lump-sum withdrawal amount to the subscriber's bank account and
5. Send instructions to the TB to transfer the amount to be annuitized, to the ASP.
6. Update the status of the withdrawal request in the CRA system, which can be checked by the subscriber/Nodal Office from the CRA website
7. Send email/SMS alerts on generation of claim ID, acceptance of request, rejection, successful processing etc.
Point nos. 3, 4 and 5 is part of the daily settlement process run by the CRA.

The lumpsum amount will be transferred to the Subscriber's bank account on the 4th working day after the Nodal Office authorizes the withdrawal request in the CRA system.

The subscriber can continue to subscribe to the National Pension System beyond the age of superannuation, by intimating in writing that he would like to contribute to his pension fund. When a subscriber opts for continuing to subscribe to Tier I account beyond the age of superannuation years, the same position continues for Tier II account also. Such subscribers will have access to all the normal facilities like access to CRA System, change of PFM/scheme etc. On option such service, subscriber will be shifted to All Citizen model on attainment of superannuation age. Subscriber has to bear the NPS related charges. Subscriber can exit at any time after the age of 60, even if he has given any such intimation.

The contributions for Tier I account, are deducted from the salary and paid into the subscriber’s account by the employer, along with the employer’s contribution.
2. Subscribers can make their contributions to Tier II account, by depositing the contribution amount with their associated POP-SP, along with a NCIS (NPS Contribution Instruction Slip), giving details of PRAN etc. They may contact their POP-SP regarding the mode of payment (Cheque /Net banking etc.)
3. They may also transfer the contribution for Tier II account or any additional contribution to Tier I account - online, using the e NPS link- https://nps.kfintech.com.

In Tier I, the contribution is fixed at 10% of Salary (Basic+DA), along with contribution from the employer. Minimum contribution of Rs. 250 is required for Tier II account, for all subscribers.

The contributions received for a subscriber are invested in the Pension Funds selected by him/her.
Active Choice: In case the subscriber chooses “Active choice” investment option and indicates the percentage mix of investment across different categories – (E, C, G & A), the contributions are invested in the same ratio/percentage. However, due to changes in NAV for each category, the value of pension wealth may not be in the same percentage. Therefore, at the end of every year, the asset allocation percentages are calculated on the pension wealth as on date and units are purchased/redeemed in each category, so that the selected percentage share is maintained.
Auto Choice: Rebalancing is also done for “Auto Choice” Investment Option, to comply with the changes in asset allocation percentages applicable to the subscriber, with the change in his/her age every year.

Below are the applicable fees and charges levied on NPS Subscribers:

Intermediary	Charge head	Service Charges
KFintech CRA	PRA Opening charges	Rs 39.36
	Annual PRA Maintenance cost per account	PRs 57.63
	Charge per transaction	Rs 3.36
Custodian	Asset Servicing charges	0.0032% p.a for Electronic segment & Physical segment
PF charges	Investment Management Fee	0.01% p.a.
NPST	Reimbursement of Expenses	0.005% p.a

CRA’s charges would include the charges levied by the CRA for opening NPS account, annual maintenance of the account, processing contribution, change requests, withdrawal requests, sending Statement of Account and other requests like re-print of PRAN card etc.

CRA charges are borne separately by the employer.

The Subscriber can make the following transactions online, from the CRA website, using his I-PIN: 1. Request for Change in Scheme Preference
2. Update Address (using Aadhaar number)
3. Update email ID/mobile number
4. View Account details or request for Statement of Account.
Subsequent contributions also can be made by the subscriber through e NPS.

The functions of the DDO in the registration of subscribers are:
1. The Nodal Office should be registered with the CRA, before it can accept registration forms from subscribers attached to it.
2. Providing assistance and guidelines in filling up of forms, for all employees who have joined after 1.1.2004 or other cut-off date.
3. Verifying the forms and ensuring that the forms are filled as per the guidelines.
4. Attestation of employment details and date of birth
5. Consolidation of applications from subscribers and forwarding them to the PAO (or DTO, in case of State Govt.), in lots (maximum 1000 applications per lot),    with a covering letter in Form S5

The functions of the DTO/PAO in the registration of subscribers are:
1. The DTO/PAO shall consolidate the Applications for allotment of PRAN received from different DDOs along with the DDO covering letter and submit it to CRA Branch along with a covering letter as per Form S6.
2. On receipt of PRAN kits from the CRA, the DTO/PAO will forward the same to the relevant DDOs
3. Distribution of PRAN kits to the subscribers by the DDOs, on receipt of the same from the DTO/PAO.
4. Providing assistance to the subscriber, if he/she wishes to know the status of his/her application and intimating the subscriber about rejection, if the form is rejected.

• Nodal Office is required to upload the Subscriber Contribution File (SCF) in KCRA system by logging into website https://cra.kfintech.com using its User ID and I-PIN.
• After SCF is successfully uploaded in KCRA system, status of the SCF will be shown as ‘Accepted’. Nodal Office would be required to transfer funds(matching to the amount uploaded) to the Trustee Bank.
• Once the Trustee Bank provides the fund confirmation in KCRA system, status of the file will be changed to ‘Verified’.

The POP/POP-SP will:
1. Receive contribution from subscribers (only for Tier II - for Government sector) and provide acknowledgement to them.
2. POP will Upload PRAN wise details of contribution (SCF) into the CRA System
3. Remit the contribution funds into the Trustee Bank Account

1. DDOs will deduct subscribers' contributions from their salaries (10% of Basic+DA) -and transfer the same to DTO/PAO.
2. DTO/PAO will upload the contribution details (SCF) in the CRA system and
3. DTO/PAO will remit the contribution funds (matching with the SCF) to the Trustee Bank

All Nodal offices have to mandatorily remit NPS contributions through electronic mode (NEFT/RTGS) only.

The Trustee Bank will receive the funds pertaining to subscribers' contributions from the concerned Nodal office(s) and confirm the same by uploading "Funds Receipt Confirmation (FRC)" in the CRA system.

Some of the common reasons for mismatch between the 'Amount' in the SCF and in the FRC are:
1. Nodal Office might have missed some records in the Subscriber Contribution File but would have transferred the money for the same to the Trustee Bank.
2. Nodal Office may have transferred excess funds to the Trustee Bank.
3. Nodal Office may report excess amount in the SCF compared to the FRC, due to inclusion of erroneous records in the SCF.
4. Nodal Office might have transferred short amount to the Trustee Bank.
5. Error in Entity ID/Amount/Transaction ID in the FRC uploaded by Trustee Bank.

The PAO/DTO/POP-SP/POP should perform the following checks before incorporating the changes in the CRA system:
  - PRAN provided by the Subscriber is valid (Active)
  - PRAN (Subscriber) is associated with the PAO/DTO or POP-SP
  - All relevant fields including PRAN are filled by the applicant. In case of any incomplete information, the form shall be rejected. Request form is duly signed by the Subscriber
  - PAO/DTO/POP-SP shall collect photocopy of the appropriate supporting documents after verification with the original.
  - The documents collected as proof of identity and address should be valid at the time of acceptance e.g. Passport expiring in Marc 2016 should not accepted as proof of identity/address for a change request to be accepted in April 2016. Further, periodic documents such as bank statement/electricity bill etc. should not be more than six months old on the date of receipt of request.
  - Nomination Change:
    a. In case request for change in nomination details, the percentage distribution among nominee(s) should be a whole number only, and sum total of the distributions shall be equal 100%. PFRDA has not prescribed any additional documents in support of nomination other than the details provided in the application form. In case the percentage of distribution is not equal to 100%, the change request shall be rejected.
    b. The nominee mentioned should be different from the Subscriber.
    c. In case of minor nominee, Subscriber has to provide the date of birth of minor nominee and complete details of the Guardian.
  - PAO/DTO/POP-SP shall verify the signature of the Subscriber on the change request form with the signature currently present in the system.
  - Name/Father’s name/Date of birth: Appropriate supporting documents like copy of PAN card, voter ID etc. as per the list provided in change request form (Form-S2), plus copy of PRAN card.
  - In case of changes in Subscriber’s bank details: As a matter of good practice, appropriate supporting documents can be collected i.e., copy of bank statement, copy of bank pass book etc. along with a copy of PRAN card.
Phone/mobile number/email ID: No document is required to be collected.

A Nodal Office can register a grievance or complaint in the following ways:
1. Through Call Centre (Toll Free No- 1800 208 1516)- IVR, using T-PIN - OR
2. Through the KCRA website https://nps.kfintech.com/ , using I-PIN

Nodal Offices would mean:
1. Pr.AO, PAO & DDO - for Central Government sector
2. DTA, DTO & DDO - for State Government sector

A 15 digit token number is generated by the KCRA system and intimated to the complainant through email. Intimation of the grievance is also sent through email to the concerned party entity against whom the grievance is raised. The same is flagged in their system as "Pending" and will be resolved by them.

Withdrawal on superannuation (or on attaining the age of 60): The Subscriber can withdraw a maximum of 60% of the pension wealth as lump-sum and is required to transfer a minimum of 40% of the pension wealth to Annuity. Where the accumulated pension wealth is less than Rs.5 lakhs, the entire amount can be withdrawn as lump-sum.
Withdrawal before superannuation (Pre-mature exit) - The Subscriber can withdraw a maximum of 20% of the pension wealth as lump-sum and is required to transfer a minimum of 80% of the pension wealth to Annuity. The subscriber should mention the allocation percentages for the amount to be withdrawn as Lump-sum and the amount to be used to purchase life annuity, in the withdrawal request. Where the accumulated pension wealth is less than Rs.2.5 lakh, the entire amount can be withdrawn as lump-sum.

Withdrawal on superannuation (or on attaining the age of 60): The Subscriber can withdraw a maximum of 60% of the pension wealth as lump-sum and is required to transfer a minimum of 40% of the pension wealth to Annuity. Where the accumulated pension wealth is less than Rs.5 lakhs, the entire amount can be withdrawn as lump-sum.
Withdrawal before superannuation (Pre-mature exit) - The Subscriber can withdraw a maximum of 20% of the pension wealth as lump-sum and is required to transfer a minimum of 80% of the pension wealth to Annuity. The subscriber should mention the allocation percentages for the amount to be withdrawn as Lump-sum and the amount to be used to purchase life annuity, in the withdrawal request. Where the accumulated pension wealth is less than Rs.2.5 lakh, the entire amount can be withdrawn as lump-sum.

For Government sector subscribers, the default annuity contract provides for:
a. Annuity for the life of the subscriber or spouse (if any) - (with provision for return of purchase price);
b. On demise of the subscriber, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
i. living dependent mother of the deceased subscriber and
ii. living dependent father of the deceased subscriber - until all are covered.
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.
A Subscriber who is withdrawing on attaining superannuation, who wishes to opt out of the default option and choose a different annuity contract, shall be required to specifically opt for such option.

For Government sector subscribers who wish to withdraw before attaining the age of superannuation, the default annuity contract applies, which provides for:
a. Annuity for the life of the subscriber or spouse (if any) - (with provision for return of purchase price);
b. On demise of the subscriber, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
i. living dependent mother of the deceased subscriber and
ii. living dependent father of the deceased subscriber - until all are covered.
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.
A Subscriber who is withdrawing on attaining superannuation, who wishes to opt out of the default option and choose a different annuity contract, shall be required to specifically opt for such option.

a. A Subscriber exiting NPS on account of Superannuation can opt for deferring the Withdrawal of his/her lump sum share (maximum 60%) until he/she attains the age of 70 years.
b. In such cases, the subscriber should intimate his or her intention to do so in writing in the specified form at least fifteen days before the attainment of age of superannuation and agree to bear the transaction/maintenance charges levied by all the NPS intermediaries (CRA, PFM etc.) for maintaining the PRAN.

A subscriber will not have the option of deferring the purchase of annuity:
- In case of pre-mature withdrawal or
- In case of withdrawal on attaining the age of 60 or superannuation, if he/she does not intimate his or her intention to do so in writing in the specified form at least fifteen days before the attainment of age of superannuation to the NPS Trust or CRA

In case a subscriber opts for deferment of purchase of Annuity, in case the death of the subscriber occurs before such due date of purchase of an annuity after the deferment, the annuity shall mandatorily be purchased by the spouse (if any) providing for:
i. Annuity for the life of the spouse;
ii. On demise of the spouse, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
1. living dependent mother of the deceased subscriber and
2. living dependent father of the deceased subscriber. (until all are covered)
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.

In case a subscriber opts for deferment of purchase of Annuity, in case the death of the subscriber occurs before such due date of purchase of an annuity after the deferment, the annuity shall mandatorily be purchased by the spouse (if any) providing for:
i. Annuity for the life of the spouse;
ii. On demise of the spouse, return of purchase price of the annuity - to be used for purchase of annuity (at a premium rate prevailing at the time of such purchase) for other family members in the order of:
1. living dependent mother of the deceased subscriber and
2. living dependent father of the deceased subscriber. (until all are covered)
Thereafter, the purchase price to be returned to the surviving children or legal heirs of the subscriber.

Partial withdrawal of upto 25% of the subscriber’s contribution (not Employer’s contribution) is allowed under certain specific circumstances (eg. Purchase of house, higher education of children etc.) as per the PFRDA regulations, provided the subscriber has been in the National Pension System for atleast 3 years. Such withdrawal is allowed only for a maximum of 3 times during the entire tenure of subscription under the NPS.

Tier-II account shall stand automatically closed at the time of exit of the subscriber from the National Pension System, even if an application so specified for the purpose has not been received from the subscriber, and the accumulated wealth in such account shall be transferred to the bank account provided by the subscriber, while submitting his application for exit from the National Pension System.

A subscriber having a valid and active Tier-II account of the Permanent Retirement Account can withdraw the accumulated wealth either in full or part, at any time. The subscriber should submit a duly filled Form S 12 to his POP-SP for doing so. There is no limit on such withdrawals as long as the account has sufficient amount of accumulated pension wealth to take care of the applicable charges and the withdrawal amount. The form can be downloaded from the CRA website https://nps.kfintech.com.

The subscriber will receive SMS/Email alerts:
- at the time of generation of claim ID
- at the time of acceptance of request
- on closure, intimation of funds transferred to the subscriber's bank account/ASP.
The subscriber and the Nodal Office (DDO/DTO/PAO) can check the withdrawal status at any time, from the CRA Website https://nps.kfintech.com.

Below documents can be accepted as Proof of Identify and Proof of Address:

Sr No.	Proof of Identity (Copy of any one of the given below document)	Proof of Address (Copy of any one of the given below document)
1	KYC Certification - Annexure I [only for Govt. employees and in NPS Lite -GDS subscribers (Department of Posts]	KYC Certification - Annexure I [only for Govt. employees and in NPS Lite -GDS subscribers (Department of Post]
2	Passport issued by Government of India	Passport issued by Government of India
3	Ration card with Photograph	Ration card with Photograph and residential address
4	Bank Passbook or certificate with photograph	Bank Passbook or certificate with photograph and residential address
5	Voter identity card with photograph and residential address	Voter identity card with photograph and residential address
6	Valid driving license with photograph	Valid driving license with photograph and residential address
7	PAN Card issued by Income tax department	Letter from any recognized public authority at the level of Gazette officer District Magistrate, Divisional commissioner, BDO, Tehsildar, Mandal Revenue Officer, Judicial Magistrate etc.
8	Certificate of Identity with photograph signed by a Member of Parliament or Member of Legislative assembly	Certificate of Address with photograph signed by a Member of Parliament or Member of Legislative assembly
9	Aadhaar card / letter issued by Unique Identification Authority of India	Aadhar card / letter issued by Unique Identification Authority of India clearly showing the address
10	Job cards issued by NREGA duly signed by an officer of State Government	Job cards issued by NREGA duly signed by an officer of State Government
11	Photo Identity card issued by Government, Defence, Parliamentary and Police Departments	Latest Electricity/ water bill in the name of the Subscriber/ Claimant and showing the address (less than 6 months old)
12	Ex-Service man card issued by Ministry of Defence to their employees	Latest Telephone bill in the name of the Subscriber / Claimant showing the address (less than 6 months old)
13	Photo Credit card	Latest Property/ house tax receipt (not more than 1 year old)
14	Identity card issued by Central/ State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Colleges affiliated to Universities and Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc.	Existing valid registered lease agreement of the house on Stamp paper (in case of rented / leased accommodation)
15	-	Central/ State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institution for their employees

Some reasons why a withdrawal request could be rejected are:
1. KYC documents (Photo-ID Proof and Address Proof) not attested by DDO/DTO/PAO.
2. Name provided in the Withdrawal form is different from the name provided in the KYC documents (Photo ID and address proof).
3. Address mentioned in the Withdrawal form is different from the Address Proof provided.
4. ‘Date of Retirement’ mentioned on the Withdrawal form does not match with date mentioned on the DDO covering letter. Hence, DDO/DTO/PAO confirmation is required for correct Date of Retirement. 5. Withdrawal fund allocation percentage not provided in the Withdrawal form.
6. Nomination details/Witness (to nomination) details not provided in the Nomination form.
7. Bank Details not provided
8. Photograph is not ‘self-attested’ by the subscriber/claimant.
9. In case of death, Withdrawal request is not submitted by the registered nominee as per the CRA system.

The CRA will: 1. Receive the withdrawal request (online)
2. Process the Withdrawal request as per PFRDA regulations
3. Send instructions to the PFMs for transfer of funds to the Trustee Bank (TB);
4. Send instructions to the TB for transfer of the lump-sum withdrawal amount to the subscriber's bank account and
5. Send instructions to the TB to transfer the amount to be annuitized, to the ASP.
6. Update the status of the withdrawal request in the CRA system, which can be checked by the subscriber/Nodal Office from the CRA website
7. Send email/SMS alerts on generation of claim ID, acceptance of request, rejection, successful processing etc.
Point nos. 3, 4 and 5 is part of the daily settlement process run by the CRA.

The lumpsum amount will be transferred to the Subscriber's bank account on the 4th working day after the Nodal Office authorizes the withdrawal request in the CRA system.

The subscriber can continue to subscribe to the National Pension System beyond the age of superannuation, by intimating in writing that he would like to contribute to his pension fund. When a subscriber opts for continuing to subscribe to Tier I account beyond the age of superannuation years, the same position continues for Tier II account also. Such subscribers will have access to all the normal facilities like access to CRA System, change of PFM/scheme etc. On option such service, subscriber will be shifted to All Citizen model on attainment of superannuation age. Subscriber has to bear the NPS related charges. Subscriber can exit at any time after the age of 60, even if he has given any such intimation.

1. Excess Transfer (Excess Amount Transferred to PRAN).
2. Source to Target PRAN (Transfer to PRAN 1 instead of PRAN 2).
3. Non-NPS Rectification (only for Government/Corporate sector).
4. Period Rectification.(Change in Month/year)
5. Amount Rectification.(Employer/Employee Contribution)

Error Rectification will be an activity with Maker-Checker-Authorizer concept. The uploading office i.e., PAO/DTO has to put in a request in the CRA system.The request would be authorized by the overseeing office (PrAO/DTA) before it is accepted at CRA for processing. Once the request is authorized by the PrAO/DTA CRA processes the request in system

In case Nodal office has uploaded excess amount for a PRAN, Excess Transfer Functionality can be used to recover the excess amount credited in the PRAN. Units will be calculated for the excess amount transferred based on the NAV when incorrect amount was credited. Such units will be redeemed from the subscriber’s PRAN and on receipt of funds by Trustee Bank, amount will be transferred to Nodal office registered bank account

In case Nodal office has uploaded excess amount for a PRAN, Excess Transfer Functionality can be used to recover the excess amount credited in the PRAN. Units will be calculated for the excess amount transferred based on the NAV when incorrect amount was credited. Such units will be redeemed from the subscriber’s PRAN and on receipt of funds by Trustee Bank, amount will be transferred to Nodal office registered bank account

In case, PAO/DTO has inadvertently allotted a PRAN for Non-NPS subscriber and also transferred the amount in the CRA system, this functionality can be used to recover the amount and close the PRAN of non-nps subscriber. In this case all the units will be redeemed from the subscriber PRAN and funds will be transferred to Nodal office registered bank account.

PAO/DTO might have inadvertently given incorrect period while uploading the contribution file. As the amount is already credited to PRAN, correction file cannot be uploaded by the PAO/DTO. In such cases, PAO/DTO has to put the request for rectification of entry in ‘Error Rectification Module’.

If Office has uploaded incorrect employer contribution or employee contribution, however, the total contribution for a subscriber is correct, then amount rectification functionality can be used to rectify the error. For example, if total Contribution of Rs. 8,000 for a subscriber. However, inadvertently, office has uploaded contribution of Rs. 2,000 as subscriber contribution and Rs. 6,000 as Government contribution instead of Rs. 4,000 each for Subscriber contribution and Government Contribution. In such scenario, amount rectification functionality can be used to rectify the error. In such cases, PAO/DTO can use the functionality ‘Amount Rectification’ to rectify the error.

PAO/DTO might have inadvertently given incorrect period while uploading the contribution file. As the amount is already credited to PRAN, correction file cannot be uploaded by the PAO/DTO. In such cases, PAO/DTO has to put the request for rectification of entry in ‘Error Rectification Module’.

The Nodal Office user has to login into CRA system https://cra.kfintech.com to view the status of request captured/authorized by him/her.
User will be required to provide the Acknowledgement ID/Date Range/Request Type/PRAN to view the status of a rectification request.

The contributions for Tier I account, are deducted from the salary and paid into the subscriber’s account by the employer, along with the employer’s contribution.
2. Subscribers can make their contributions to Tier II account, by depositing the contribution amount with their associated POP-SP, along with a NCIS (NPS Contribution Instruction Slip), giving details of PRAN etc. They may contact their POP-SP regarding the mode of payment (Cheque /Net banking etc.)
3. They may also transfer the contribution for Tier II account or any additional contribution to Tier I account - online, using the e NPS link- https://nps.kfintech.com.

In Tier I, the contribution is fixed at 10% of Salary (Basic+DA), along with contribution from the employer. Minimum contribution of Rs. 250 is required for Tier II account, for all subscribers.

The contributions received for a subscriber are invested in the Pension Funds selected by him/her.
Active Choice: In case the subscriber chooses “Active choice” investment option and indicates the percentage mix of investment across different categories – (E, C, G & A), the contributions are invested in the same ratio/percentage. However, due to changes in NAV for each category, the value of pension wealth may not be in the same percentage. Therefore, at the end of every year, the asset allocation percentages are calculated on the pension wealth as on date and units are purchased/redeemed in each category, so that the selected percentage share is maintained.
Auto Choice: Rebalancing is also done for “Auto Choice” Investment Option, to comply with the changes in asset allocation percentages applicable to the subscriber, with the change in his/her age every year.

Below are the applicable fees and charges levied on NPS Subscribers:

Intermediary	Charge head	Service Charges
KFintech CRA	PRA Opening charges	Rs 39.36
	Annual PRA Maintenance cost per account	PRs 57.63
	Charge per transaction	Rs 3.36
Custodian	Asset Servicing charges	0.0032% p.a for Electronic segment & Physical segment
PF charges	Investment Management Fee	0.01% p.a.
NPST	Reimbursement of Expenses	0.005% p.a

CRA’s charges would include the charges levied by the CRA for opening NPS account, annual maintenance of the account, processing contribution, change requests, withdrawal requests, sending Statement of Account and other requests like re-print of PRAN card etc.

CRA charges are borne separately by the employer.

The Subscriber can make the following transactions online, from the CRA website, using his I-PIN: 1. Request for Change in Scheme Preference
2. Update Address (using Aadhaar number)
3. Update email ID/mobile number
4. View Account details or request for Statement of Account.
Subsequent contributions also can be made by the subscriber through e NPS.